Return Policy

Easy Shopping, Simple Returns

Easy shopping, simple returns — that's our promise. At DHP Fashions, we're committed to making your shopping experience as seamless and worry-free as possible. We understand that there may be times when a purchase may not meet your expectations or your needs might change. When that happens, we make completing a return simple and convenient.

1. General Return Policy

Most items can be returned for a refund or replacement/exchange within 30 days of delivery as long as they are in original or unused condition.

Key Points:

For eligible items, you can enjoy free returns at many locations near you
Check the product detail page for an item's return eligibility before placing your order
After placing an order, you can find return eligibility information in your Order History
Return requests should be made within the 30-day window from delivery date

2. Refund Processing

A refund will be provided if DHP Fashions (or the third-party seller) has received the item and determined that you are eligible for a refund.

Processing Timeframe:

It can take up to 30 days for us to receive and process your return
In certain circumstances, refund timeframes may be longer
If we need additional information about your return, we will notify you with instructions to contact Customer Service
For more information about the refund process, please contact our support team

3. Items That Cannot Be Returned

Some products are non-returnable. This includes:

Perishable items
Products that may pose potential health and safety risks if returned
Products with shipping restrictions
Customized products made specifically for you
Redeemable products (gift cards, vouchers, etc.)
Certain digital products
Automobiles and vehicles

Final Sale Items:

Products listed as "Final Sale" are non-returnable and non-refundable. This includes:

Specific discounted items
Items sold in person at store locations priced at ₦10,000 or less
Other items specifically marked as final sale

Exception: In the unlikely event that a non-returnable/Final Sale item arrives damaged, defective, or materially different from what was ordered, please contact Customer Service for assistance.

4. How to Return Your Items

Return Locations:

You can return most items for free at convenient locations, typically within the jurisdiction of your address.

Item Condition Requirements:

Please ensure that your item is returned in the following condition:

In original or unused condition
With all original tags attached
With hygiene seals and liners intact
In the original manufacturer's packaging
Including all components, accessories, manuals, and certificates of authenticity
With any inserts or documentation included

Return Deadlines:

Please return your item before the "return by date" shown in your return request confirmation email or in the "Return Request" tab in your Order History.

Important Guidelines:

Follow the return instructions for each item carefully to receive a refund
Do not include items from separate orders in the same return
Most returns do not need to be boxed or labeled — however follow specific item instructions
If you have saved personal information on electronics, erase it completely following manufacturer instructions

5. Product Warranties

Please contact the manufacturer directly for product registration and warranty-related information.

Important Notes:

A manufacturer warranty may not cover used products
Review the manufacturer warranty details on the product detail page for coverage information
Contact the manufacturer directly for warranty claims and support

6. Return Eligibility Verification

DHP Fashions offers a convenient return service for reasonable use by our customers. We take return requests seriously and process them promptly.

Verification Process:

DHP Fashions may require additional information and documentation during return processing
We may request government-issued photo identification to verify your identity
We use verification to determine whether to provide a refund or replacement
Additional documentation helps us prevent fraud and abuse of our return service

7. Fraud Prevention and Service Abuse

We are committed to maintaining fair return policies for all customers. DHP Fashions reserves the right to take additional actions to prevent fraud or abuse, including:

Denial of returns, refunds, or exchanges when abuse is detected
Imposing return fees for abusive return patterns
Suspension of return privileges for customers with abuse history
Legal action if necessary to recover losses from fraudulent returns

Note: Should customers abuse this service, we may adjust its availability.

8. Policy Changes and Modifications

DHP Fashions may modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy regularly to stay informed of any updates or changes. Your continued use of our Services following any modifications constitutes your acceptance of the updated Return Policy.